Customer Service can be such a joke

I know I've said a thing or two about customer service before.  Well, here's one for you.  I play a good deal of flight sim games, and while I'm playing I like to hit 'PrintScreen' and paste it to MS Paint and save it for my own perusal later.  One particular game does not respond to 'PrintScreen' at all.  That game is GraphSim's F/A-18 Operation Iraqi Freedom.  Their previous game F/A-18 Precision Strike Fighter does respond to 'PrintScreen' oddly enough.  So, one day I went to their website, got one of their email addresses and asked them if it was even possible to do a 'PrintScreen'.  I'm sure it is possible because I've seen printscreens on the web in various places.  Do an image search, and you'll find some.  The only thing is I don't think any of them are from users.  Anyhow, check out how my pleas for help have fallen on deaf ears.  Tell me if I've used a tone a voice that comes off as condescending or something.  Or maybe this company simply went out of business or something.  I could understand if they tried emailing a reply and it came back as undeliverable or something, but I put my signature from Outlook which has my office phone #, so it's not like I was impossible to reach.  I just get the impression they don't care.  Don't you?

Sent: Monday, September 13, 2010 10:10 AM
To: 'service@graphsim.com'
Subject: F/A-18 OIF

I have owned F/A-18 Operation Iraqi Freedom for a few years now, and have recently begun to make print screens of my flights.  However, when I hit the 'Print Screen' button on my keyboard during game play, no image is captured.  I've also tried Shift+PrintScreen, Ctrl+PrintScreen, Alt+PrintScreen, Ctrl+P, Ctrl+C, all to no avail.  What button(s) do I have to press to capture a print screen?

 

Sent: Monday, September 27, 2010 10:31 AM
To: 'service@graphsim.com'
Subject: RE: F/A-18 OIF

I haven't heard back regarding this email and I sent it two weeks ago.

 

All I'm asking is what button I have to press to get a Print Screen during game play in F/A-18 Operation Iraqi Freedom (for PC).

 

Sent: Tuesday, October 05, 2010 4:38 PM
To: 'service@graphsim.com'
Subject: RE: F/A-18 OIF

I still haven't heard back regarding my question below.  Is this print screen feature not available in your game F/A-18 Operation Iraqi Freedom?

 

If I should ask someone else, please let me know.

 

Sent: Wendesday, October 06, 2010 1:34 PM
To: 'info@graphsim.com'; 'service@graphsim.com'; 'sales@graphsim.com'; 'pr@graphsim.com'
Subject: RE: F/A-18 OIF

Hi all,

I'm writing to all of you today because of two issues. 

 

The first is I don't know how to capture a printscreen in your game F/A-18 Operation Iraqi Freedom.  I've tried hitting printscreen, and nothing is captured.  I've tried hitting various combinations of buttons, and nothing seems to capture a printscreen.  Surely this feature must be possible because I've seen them on various webpages.  I know it's not a problem with my keyboard because it continues to work in most other games I've got.  If it's not possible, if you could just kindly tell me "it's not possible."

 

The second is the lack of a response to my previous 3 emails.  This is my fourth email.  The first time I asked about this was September 13th, followed by September 27th, and yesterday, October 5th, and each time resulted in no response.  I'm not trying to make a big deal out of this because the substance of my email wasn't that big of a deal; it's just upsetting when you send a simple question to somebody (especially multiple times) and it falls on deaf ears.  Your support page @ graphsim.com says "Customer Service and Support is a priority for us.  If you are unable to find the answers you need on this site, please send email to service@graphsim.com.  We will endeavor to reply by the next business day."