Friday, October 1, 2010

ClientLine

I reconcile credit card activity where I work, and I have to use ClientLine.  Not because I chose it, but because that's the only choice out there apparently.  So, when you log-in you get a graph like this:













Notice the numbers off to the left.  Is that the way they were taught in school to make graphs?  What a confusing way to present information to an end-user.  Offer a suggestion, you say?  Ha.  There are two problems with that.  1) ClientLine has no way to offer a suggestion, and they list no way to be contacted (hermits).  2) You and I know what happens to customer feedback.  They always fall on deaf ears.  Maybe that's why ClientLine offers no way to be contacted, because they know they're not going to listen anyways (?).  Even that doesn't make anything easier. 

The numbering on this graph was normal one month, then went back to this weird-o methodology that they seem to embrace.

The good thing (for what it's worth) is that ClientLine has a new part on their log-in screen saying they have a new look coming soon. 

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